Cancellation Policy

At Jannali Dental Care, we recognise that unforeseen circumstances may arise, impacting your ability to keep your dental appointment. Nevertheless, in our commitment to deliver consistent and timely dental services to all our clients, we respectfully request your adherence to our cancellation policy.

Cancellation and Rescheduling Policy:

We require patients to notify us at least 24 hours in advance if they need to cancel or reschedule an appointment. This consideration enables us to allocate the time slot to another patient in need of our care. A cancellation fee of $50 will be applied to patients who cancel or reschedule less than 24 hours before their appointment.

How to Cancel or Reschedule:

Should you need to cancel or reschedule an appointment, please reach out to our office directly at (02) 9528 9204 during our office hours. For cancellations outside these hours, you are welcome to leave a voicemail or send an email to info@jannalidentalcare.com.au.

Opening Hours:

Monday to Friday: 9am to 6pm Saturday: 9am to 2:30pm Sunday: Closed We also offer emergency appointments upon request.

Exceptions:

We understand that emergencies happen, which may necessitate last-minute cancellations or changes. In such instances, we may waive the cancellation fee on a discretionary basis for verifiable emergencies.

No-Show Policy:

Patients who fail to attend their scheduled appointment without prior notice will be charged a $50 cancellation fee. Frequent no-shows may lead to the necessity of prepayment for future services.

We value your cooperation and understanding regarding our cancellation policy. Your prompt notification in case of cancellation or rescheduling helps us ensure that we can continue to provide high-quality care and service to all our patients.

If you have any questions or need further clarification about this policy, please don’t hesitate to contact our reception at (02) 9528 9204 or via email at info@jannalidentalcare.com.au.

Our clinic is conveniently located at:

Jannali Dental Care 72 Railway Crescent Jannali NSW 2226